Privacy policy
Last updated: February 28, 2025
This Privacy Policy describes how Slivor (the "Site, "we, "us', or "our") collects, uses, anddiscloses your personal information when you visit, use our services, or make a purchasefrom slivor.com (the "Site") or otherwise communicate with us regarding the Site(collectively, the "Services"). For purposes of this Privacy Policy,"you" and "your" meansyou as the user of the Services, whether you are a customer, website visitor, or anotherindividual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to ourpractices or for other operational, legal, or regulatory reasons. We will post the revisedPrivacy Policy on the Site, update the "Last updated" date and take any other stepsrequired by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personalinformation about you from a variety of sources, as set out below. The information that wecollect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect aboutyou to communicate with you, provide or improve or improve the Services, comply withany applicable legal obligations, enforce any applicable terms of service, and to protect ordefend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact withour Site and use our Services. When we use the term "personal information", we arereferring to information that identifies, relates to, describes or can be associated with you.The following sections describe the categories and specific types of personal informationwe collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Contact details including your name, address, phone number, and email.Order information including your name, billing address, shipping address, paymentconfirmation, email address, and phone number. Account information including your username, password, security questions andother information used for account security purposes.· Shopping information including the items you view, put in your cart, saved intoyour account like loyalty points, reviews, referrals or gift cards, or purchaseso Loyalty points/product reviews/referrals/gift cards saved Customer support information including the information you choose to include incommunications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certaininformation about yourself. You may elect not to provide this information, but doing somay prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with theServices ("Usage Data"). To do this, we may use cookies, pixels and similar technologies("Cookies"). Usage Data may include information about how you access and use our Siteand your account, including device information, browser information, information aboutyour network connection, your IP address and other information regarding yourinteraction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendorsand service providers who may collect information on our behalf, such as:
· Companies who support our Site and Services, such as Shopify. Our payment processors, who collect payment information (e.g., bank account,credit or debit card information, billing address) to process your payment in order tofulfill your orders and provide you with products or services you have requested, inorder to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with ourServices or advertisements, we, or third parties we work with, may automatically collectcertain information using online tracking technologies such as pixels, web beacons,software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with thisPrivacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide youwith the Services in order to perform our contract with you, including to process yourpayments, fulfill your orders, to send notifications to you related to your account,purchases, returns, exchanges or other transactions, to create, maintain and otherwisemanage your account, to arrange for shipping, facilitate any returns and exchangesand other features and functionalities related to your account. We may also enhanceyour shopping experience by enabling Shopify to match your account with otherShopify services that you may choose to use. In this case, Shopify will process yourinformation as set forth in its Privacy Policy and Consumer Privacy Policy.Marketing and Advertising. We may use your personal information for marketingand promotional purposes, such as to send marketing, advertising and promotionalcommunications by email, text message or postal mail, and to show youadvertisements for products or services. This may include using your personalinformation to better tailor the Services and advertising on our Site and other websites.If you are an EEA resident, the legal basis for these data processing activities is ourlegitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.Security and Fraud Prevention. We use your personal information to detect,investigate or take action regarding possible fraudulent, illegal or malicious activity. Ifyou choose to use the Services and register an account, you are responsible forkeeping your account credentials safe. We highly recommend that you do not shareyour username, password, or other access details with anyone else. If you believe youraccount has been compromised, please contact us immediately. If you are an EEAresident, the legal basis for these data processing activities is our legitimate interest inkeeping our website secure for you and other customers, according to Art. 6 (1) (f)GDPR
Communicating with You and Service Improvement. We use your personalinformation to provide you with customer support and improve our Services. This is inour legitimate interests in order to be responsive to you, to provide effective services toyou, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about theCookies that we use related to powering our store with Shopify, seehttps://www.shopify.com/legal/cookies. We use Cookies to power and improve our Siteand our Services (including to remember your actions and preferences), to run analyticsand better understand user interaction with the Services (in our legitimate interests toadminister, improve and optimize the Services). We may also permit third parties andservices providers to use Cookies on our Site to better tailor the services, products andadvertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set yourbrowser to remove or reject Cookies through your browser controls. Please keep in mindthat removing or blocking Cookies can negatively impact your user experience and maycause some of the Services, including certain features and general functionality, to workincorrectly or no longer be available. Additionally, blocking Cookies may not completelyprevent how we share information with third parties such as our advertising partners.
Our website also recognizes the Global Privacy Control (GPC) signal, which enables you toopt-out of certain uses or disclosures of your information. If you notify us of yourpreference through GPC, we will treat such signal as a valid request to opt out of sharing/targeted advertising for the associated browser or device, and, if we are able to associatethe device sending the signal to a Shopify account, we will apply the opt out request tothe account as well. To learn more about Global Privacy Control, you can visithttps://globalprivacycontrol.org/. Other than the Global Privacy Control, we do notrecognize other "Do Not Track" signals that may be sent from your web browser or device.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties forcontract fulfillment purposes, legitimate purposes and other reasons subject to thisPrivacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf (e.g., ITmanagement, payment processing, data analytics, customer support, cloud storage,fulfillment and shipping).
With business and marketing partners to provide services and advertise to you. Ourbusiness and marketing partners will use your information in accordance with theirown privacy notices.
When you direct, request us or otherwise consent to our disclosure of certaininformation to third parties, such as to ship you products or through your use of socialmedia widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimateinterests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, tocomply with any applicable legal obligations (including to respond to subpoenas,search warrants and similar requests), to enforce any applicable terms of service, andto protect or defend the Services, our rights, and the rights of our users or others.
We have in the past 12 months disclosed the following categories of personal informationand sensitive personal information about users for the purposes set out above in "How weCollect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|
. Identifiers such as basic contact details and certain order and account information . Commercial information such as order information, shopping information and customer support information . Geolocation data such as locations determined by an IP address or other technical measures |
. Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) . Business and marketing partners . Affiliates |
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
With your consent we share personal information for the purpose of engaging in advertising and marketing activities, as follows.
We have "sold" and "shared" (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
| Category of Personal Information | Categories of Recipients |
| Identifiers such as name, e-mail address and phone number | Business and marketing partners |
| Commercial information such as records of products or services purchased | Business and marketing partners |
| Usage Data | Business and marketing partners |
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties.If you follow links to sites not affiliated or controlled by us, you should review their privacyand security policies and other terms and conditions. We do not guarantee and are notresponsible for the privacy or security of such sites, including the accuracy, completenessor reliability of information found on these sites. Information you provide on public orsemi-public venues, including information you share on third-party social networkingplatforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion ofsuch links does not, by itself, imply any endorsement of the content on such platforms orof their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect anypersonal information about children. If you are the parent or guardian of a child who hasprovided us with their personal information, you may contact us using the contact detailsset out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we"share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannotguarantee "perfect security. In addition, any information you send to us may not besecure while in transit. We recommend that you do not use insecure channels tocommunicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such aswhether we need the information to maintain your account, to provide the Services,comply with legal obligations, resolve disputes or enforce other applicable contracts andpolicies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below inrelation to your personal information. However, these rights are not absolute, may applyonly in certain circumstances and, in certain cases, we may decline your request aspermitted by law.
Right to Access / Know: You may have a right to request access to personalinformation that we hold about you, including details relating to the ways in which weuse and share your information.
Right to Delete: You may have a right to request that we delete personalinformation we maintain about you.
Right to Correct: You may have a right to request that we correct inaccuratepersonal information we maintain about you.
Right of Portability: You may have a right to receive a copy of the personalinformation we hold about you and to request that we transfer it to a third party, incertain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a rightto direct us not to "sell" or "share" your personal information or to opt out of theprocessing of your personal information for purposes considered to be "targetedadvertising", as defined in applicable privacy laws. Please note that if you visit our Sitewith the Global Privacy Control opt-out preference signal enabled, depending onwhere you are, we will automatically treat this as a request to opt-out of the sale" or"sharing" of information for the device and browser that you use to visit the Site.
Restriction of Processing: You may have the right to ask us to stop or restrict our
processing of personal information. Withdrawal of Consent: Where we rely on consent to process your personalinformation, you may have the right to withdraw this consent. Appeal: You may have a right to appeal our decision if we decline to process yourrequest. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails,and you may opt out of receiving these at any time by using the unsubscribe optiondisplayed in our emails to you. If you opt out, we may still send you non-promotionalemails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us usingthe contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need tocollect information from you to verify your identity, such as your email address or accountinformation, before providing a substantive response to the request. In accordance withapplicable laws, you may designate an authorized agent to make requests on your behalfto exercise your rights. Before accepting such a request from an agent, we will require thatthe agent provide proof you have authorized them to act on your behalf, and we may needyou to verify your identity directly with us. We will respond to your request in a timelymanner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contactus using the contact details provided below. If you are not satisfied with our response toyour complaint, depending on where you live you may have the right to appeal ourdecision by contacting us using the contact details set out below, or lodge your complaintwith your local data protection authority. For the EEA, you can find a list of the responsibledata protection supervisory authorities here.
International Users
Please note that we may transfer, store and process your personal information outside thecountry you live in. Your personal information is also processed by staff and third partyservice providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfermechanisms like the European Commission's Standard Contractual Clauses, or anyequivalent contracts issued by the relevant competent authority of the UK, as relevant,unless the data transfer is to a country that has been determined to provide an adequatelevel of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if youwould like to exercise any of the rights available to you, please call or email us atsupport@slivor.com or contact us at 30 N Gould St ste r, Sheridan, WY, 82801, US.
For the purpose of applicable data protection laws and if not explicitly stated otherwise,we are the data controller of your personal information